The customer services team is dedicated to delivering rapid resolution to customer issues. A wide range of support and maintenance programs is available to provide the services needed to operate in a mission-critical services environment. Our support services are tailored to user requirements and preferences, and designed to promote customer satisfaction, return on investment, and long-term operational enhancements.

Included in the monthly recurring license fee is the coverage for customer services. From the moment a customer decides on selecting Virgil for the implementation project, the Virgil Customer Care Model is introduced and planned. This model is aimed at providing the highest level of service to our customers. Quality in a product is not only what you put into it, it is also what the customer gets out of it. To optimize the quality of our products, Virgil provides dedicated telephone, email support and standby support for key milestones, such as going live, updating, system maintenance, etc.. These support services provide customers with instant access to expert technical support, advice, guidance and information.